Terms & Conditions

Terms & Conditions

Curio Card Care Services Ltd

Company No: 16644163 (Registered in England & Wales)

1. Definitions

  • "We" / "Us" / "Our" – Curio Card Care Services Ltd.

  • "You" / "Your" – The customer purchasing services from us.

  • "Services" – Any card cleaning, polishing, restoration, or related services we provide.

  • "Consumer" – An individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.

2. Scope of Services

We provide pre-grading, cleaning, polishing, and restoration services for trading cards and similar collectibles. Services are offered solely as enhancements for personal collections or preparation for submission to grading companies.

3. Contract Formation

A binding contract is formed when we confirm acceptance of your order or begin the agreed services. These terms apply to all contracts and take precedence over any conflicting terms supplied by you.

4. Customer Responsibilities

  • You are responsible for securely packaging your cards before sending them to us.

  • We strongly recommend tracked and insured postage both to and from our premises.

  • You must provide accurate contact details and disclose any relevant information about the card’s condition or prior repairs.

5. Service Limitations & Outcome Disclaimer

  • We cannot guarantee specific results; outcomes vary depending on age, condition, and material of the card.

  • Certain defects (e.g. deep creases, whitening, colour loss, factory defects) cannot be repaired.

  • Whitening and colour loss cannot be reversed.

  • Improvements from polishing, dent repair, or restoration depend on card type, severity, and existing damage.

  • All services carry an inherent risk of further damage, particularly for older or heavily damaged cards.

  • We make no guarantee as to the results or grading outcomes from third-party grading companies.

6. Payment Terms

  • Payment is due in full before services begin unless otherwise agreed in writing.

  • Invoices must be paid within 7 days of issue.

  • Accepted payment methods: bank transfer, PayPal (Goods & Services incur an additional fee), card payments, and cash at events.

  • No work will commence until cleared payment has been received.

7. Insurance

We hold:

  • Public Liability Insurance (£2m)

  • Professional Indemnity Insurance

  • “Items To Be Worked On” Insurance (up to £10k cover per item).

Insurance details are available upon request. Our insurance does not cover loss or damage in transit to or from our premises, this will be provided by the postal carrier.

8. Right to Refuse Service

  • We reserve the right to refuse or cancel any order at our discretion if:

    • In our professional judgment, the card(s) are not suitable for the requested service;

    • The card(s) received differ materially in condition, description, or appearance from images or information provided at the quotation stage;

    • We reasonably believe the requested service could cause damage beyond acceptable risk; or

    • We suspect the card(s) may be counterfeit, stolen, or otherwise unlawfully obtained.

  • If we refuse service before work has commenced, we will return your card(s). Any payments received will be refunded in full, less reasonable return postage costs.

  • If work has already started when the issue becomes apparent, we will notify you immediately to agree next steps. In such cases, a partial refund may be offered, reflecting the proportion of work completed.

9. Limitation of Liability

  • We are not liable for loss or damage to cards during transit to or from our premises.

  • Our liability for any claim arising out of our services shall not exceed the fair market value of the card in its original (ungraded) condition prior to services.

  • Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded by law.

10. Intellectual Property & Use of Images

We may photograph or video your cards for quality control purposes. Such images may also be used for promotional or marketing purposes (including social media), unless you advise us you would prefer them not to.

11. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control (e.g. postal delays, industrial action, extreme weather, power outages).

12. Complaints

Complaints should be submitted in writing to us. We will acknowledge within 14 days and aim to resolve issues promptly.

13. Data Protection

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data will only be processed for the purposes of fulfilling your order and as outlined in our Privacy Policy.

14. Consumer Cancellations (Consumers Only)

  • If you are a Consumer, you have the right to cancel your order within 14 days of entering into the contract, in line with the Consumer Contracts Regulations 2013.

  • However, once services have been started, you lose the right to cancel, and no refund will be due for services already performed.

15. Governing Law & Jurisdiction

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Variation of Terms

We may update these terms from time to time. Any changes will not affect contracts already in progress unless required by law.