Privacy Policy

Last updated: August 2025

1. Introduction

Curio Card Care Services Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our services, visit our website, or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

2. What Information We Collect

We may collect and process the following types of information:

  • Contact Information: name, email address, telephone number, postal address.

  • Transaction Information: details of services purchased, payment information, invoices, and billing records.

  • Card Details: photographs and descriptions of cards provided for cleaning, polishing, or restoration.

  • Communications: any correspondence you send us by email, website forms, or social media.

  • Technical Data: IP address, browser type, and usage data when visiting our website.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders for our services.

  • Communicate with you regarding quotes, updates, or customer support.

  • Maintain records for accounting, compliance, and insurance purposes.

  • Improve our services and website functionality.

  • With your consent, use photographs of your cards for marketing or promotional purposes.

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract: to perform our obligations under a service agreement with you.

  • Legal Obligation: to comply with applicable laws and regulations (e.g., tax reporting).

  • Legitimate Interests: to improve services, prevent fraud, and protect our business.

  • Consent: where you have explicitly agreed (e.g., marketing or promotional use of images).

5. Sharing Your Information

We may share your personal data with:

  • Payment providers (e.g., PayPal, banks, card processors).

  • Professional advisers (e.g., accountants, insurers, legal advisers).

  • IT service providers (e.g., website hosting, email services).

  • Regulatory authorities, where legally required.

We require all third parties to respect the security of your data and to process it in accordance with the law.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined above, including legal, accounting, and insurance requirements.

  • Service-related data: up to 6 years after your last transaction (for tax and record-keeping purposes).

  • Marketing consents: until you withdraw consent.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request erasure of your data (“right to be forgotten”).

  • Restrict processing in certain circumstances.

  • Data portability (to request your data in a usable format).

  • Withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact us using the details below.

8. Security

We implement appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, alteration, or disclosure.

9. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve your browsing experience. Where required, you will be asked to consent to the use of cookies.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Curio Card Care Services Ltd
Email: info@curiocardcare
Registered Office: 1 Ferryoak Cottage, Hollydene Villas, Southampton, SO45 4HU, UK

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.