Last updated: August 2025

1. Introduction

This Return & Refund Policy sets out the circumstances under which you may request a

refund or cancellation when purchasing services from Curio Card Care Services Ltd (“we”,

“us”, “our”).

Please read this policy in conjunction with our Terms & Conditions.

2. Services Provided

We offer card cleaning, polishing, pre-grading preparation, and restoration services for

trading cards and collectibles. These are customised, service-based activities and not

physical goods.

As such, standard return policies for goods do not apply. Instead, your rights are governed

by consumer legislation for services.

3. Cancellation Rights (Consumers Only)

If you are a Consumer, you have the right to cancel your order within 14 days of entering

into the contract, in line with the Consumer Contracts Regulations 2013.

• If you cancel before work has started, you will receive a full refund.

• If you cancel after work has started, you will be liable for the cost of services

already performed up to the point of cancellation, and only the balance (if any) will

be refunded (less postage costs).

Curio Card Care Services Ltd

Registered in England & Wales – Company No. 16644163

Registered Office: 1 Ferryoak Cottage, Hollydene Villas, Southampton, SO45 4HU, UK• Once services have been fully performed, your right to cancel is lost.

4. Refunds for Unsuitable or Refused Services

We reserve the right to refuse or cancel services if:

• The card(s) are not suitable for the requested service.

• The card(s) received materially differ from the description or images provided for

quotation.

• We reasonably believe that the service requested could cause damage beyond

acceptable risk.

In such cases:

• If no work has commenced, a full refund (less return postage costs) will be issued.

• If work has started, a partial refund may be issued, reflecting the proportion of work

completed.

5. Non-Refundable Situations

Refunds will not be provided where:

• You are dissatisfied with the outcome due to limitations already explained in our

Terms & Conditions (e.g., whitening, creases, or factory defects that cannot be

repaired).

• Cards suffer damage inherent to the restoration process (we make clear all services

carry an inherent risk).

• Loss or damage occurs in transit to/from our premises (customers are responsible

for tracked and insured postage).

6. Refund Process

If you believe you are entitled to a refund:

1. Contact us in writing at info@curiocardcare.co.uk within 14 days of receiving your

returned card(s).

2. Provide your order number, details of the service, and the reason for your request.

Curio Card Care Services Ltd

Registered in England & Wales – Company No. 16644163

Registered Office: 1 Ferryoak Cottage, Hollydene Villas, Southampton, SO45 4HU, UK3. We will acknowledge your request within 7 working days and confirm whether

a refund is due.

4. Approved refunds will be processed using your original payment method within 14

days of agreement.

7. Contact Us

For refund or cancellation enquiries, please contact:

Curio Card Care Services Ltd

Email: info@curiocardcare.co.uk

Registered Office: 1 Ferryoak Cottage, Hollydene Villas, Southampton, SO45 4HU, UK

Curio Card Care Services Ltd

Registered in England & Wales – Company No. 16644163

Registered Office: 1 Ferryoak Cottage, Hollydene Villas, Southampton, SO45 4HU, UK